Terms and Conditions for Man With Van Shoreditch

These Terms and Conditions set out the basis on which Man With Van Shoreditch provides removals, transport, loading, unloading, and related service arrangements for domestic and commercial customers. By making a booking, the customer agrees to be bound by these terms. Please read them carefully before confirming any request for a Shoreditch man with van service, as they define the responsibilities of both parties, the limits of liability, and the rules that apply to waste handling and payments.

These terms apply to all services arranged under the business name Man With Van Shoreditch, whether the booking is made for a single item move, multiple-item transport, flat removals, office relocation, or a similar van-based service. The contract is formed only when a booking has been accepted and confirmed. Any request made by phone, email, or any other method is treated as an invitation to make a booking rather than an automatic acceptance.

In these Terms and Conditions, references to “we,” “us,” and “our” mean the service provider, and references to “you” and “your” mean the customer or the person booking on behalf of the customer. If you are booking for another person or business, you confirm that you have authority to agree to these terms on their behalf. The use of the words man with van in Shoreditch, Shoreditch van service, or similar variations refers to the same general transport and assistance service described in this document.

1. Booking Process
Bookings are subject to availability and are not guaranteed until we have reviewed the requested details and issued confirmation. To create an accurate quotation and arrange the correct vehicle and staffing, you must provide complete and truthful information, including collection and delivery addresses, access conditions, item descriptions, parking restrictions, floors, and whether any lifting equipment or additional labour may be required. If the information changes after confirmation, we may revise the price, timing, or service scope.

When a booking request is made for Man With Van Shoreditch, we may provide an estimate based on the details supplied. Estimates are not fixed quotations unless expressly stated in writing. If the actual service differs from the information initially provided, for example because of extra items, waiting time, difficult access, long carry distances, or additional stops, any reasonable surcharge may apply. We reserve the right to decline or cancel a booking where access is unsafe, unlawful, or materially different from what was described at the time of booking.

Customers must ensure that all goods are properly packed, secured, and suitable for transport unless we have specifically agreed to pack or prepare them. Fragile, valuable, or unusually heavy items should be declared at the booking stage. We may refuse to carry items that are hazardous, illegal, improperly packaged, or likely to damage the vehicle or put people at risk. The customer is responsible for obtaining any permissions needed for entry, parking, loading, or delivery at the relevant property.

2. Payments and Charges
All prices are stated in pounds sterling unless otherwise agreed. Payment terms will be confirmed at the time of booking or before the service begins. We may require a deposit, advance payment, or full payment upfront depending on the size of the job, the timing of the booking, or the customer’s risk profile. Unless otherwise agreed in writing, the balance must be paid immediately upon completion of the job and before the end of the service period.

We accept the payment methods communicated during the booking process. Any bank charges, card processing fees, failed payment fees, chargeback costs, or debt recovery expenses arising from non-payment or disputed payment may be passed on to the customer to the extent permitted by law. If an account payment arrangement has been agreed for business customers, payment must be made by the due date stated on the invoice. Late payments may incur interest and reasonable collection costs.

Quoted prices may be based on an hourly rate, a fixed fee, or a combination of both. Waiting time, congestion, congestion-related delay, additional labour, parking charges, tolls, congestion fees, permit costs, storage requests, and return journeys may be charged separately where applicable and where not already included in the original quote. Where the service is delayed due to customer action or inaction, including failure to provide keys, access codes, payment, or suitable parking arrangements, additional time will be chargeable.

3. Cancellations and Rescheduling
Customers may cancel or reschedule a booking by giving notice as early as possible. Cancellation charges may apply depending on how much notice is given and whether resources, staff, or a vehicle have already been allocated. If a booking is cancelled at short notice, or if our team arrives and the service cannot proceed due to the customer’s failure to be ready, we may charge a minimum call-out fee or a portion of the agreed price to cover lost time and costs.

Where a deposit has been paid, it may be non-refundable unless otherwise stated at the time of booking. If we need to cancel or postpone a booking because of vehicle breakdown, staff illness, unsafe conditions, weather disruption, road closures, legal restrictions, or other events beyond our control, we will aim to offer an alternative date or time. We will not be responsible for indirect losses arising from such changes, provided we act reasonably and communicate with the customer as soon as practicable.

If you need to amend the job details after confirmation, we will try to accommodate the change, but we cannot guarantee availability for a revised time or service scope. Material changes may require a new quote. If the revised details make the original arrangement impractical or unsafe, we may cancel the booking without liability other than any refund due for the unperformed part of the service, where applicable and fair.

4. Customer Responsibilities
The customer must ensure that the premises, access routes, and items are ready for safe handling at the agreed time. This includes arranging lift access, reserving parking where possible, removing obstacles, and ensuring that goods can be collected and delivered within a reasonable timeframe. Where you ask us to dismantle, assemble, disconnect, or reconnect items, you accept that such work will be done only if safe, practical, and within the agreed service scope.

Any goods handed to us must be legal to transport and owned by you or lawfully authorised for removal. You must notify us in advance if items are unusually fragile, high-value, antique, or of sentimental value. Unless we expressly agree otherwise, we are not responsible for checking the contents of boxes, bags, drawers, or sealed containers. The customer should keep important documents, cash, jewellery, and similar personal items with them during the move.

If the customer or a third party assists with loading or unloading, that person does so at their own risk and under the customer’s direction. We will not be liable for injuries or damage caused by unsafe customer instructions, overloaded packaging, incorrect labelling, or the failure to secure loose items. Man With Van Shoreditch reserves the right to stop work if conditions become unsafe, abusive, or contrary to law.

5. Liability and Insurance
We will take reasonable care when carrying out the service and will act with the skill and diligence expected of a professional Shoreditch man with van provider. However, our liability is limited to losses caused by our proven negligence, breach of contract, or failure to exercise reasonable care. We are not liable for any loss or damage arising from matters outside our control, including pre-existing defects, poor packing, hidden weaknesses, or incorrect information supplied by the customer.

We are not responsible for minor scratches, scuffs, or cosmetic marks to items that are already worn, poorly protected, or vulnerable by nature, unless such damage is directly caused by our negligence. Glass, mirrors, electronics, flat-pack furniture, artwork, and similarly delicate items are carried at the customer’s risk unless specifically agreed in writing with appropriate packaging and handling arrangements. Any claim for damage must be reported promptly and supported by clear evidence.

To the fullest extent permitted by law, we exclude liability for indirect, special, or consequential loss, including loss of profit, missed deadlines, business interruption, loss of opportunity, or emotional distress. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot legally be excluded under English law. Customers are encouraged to maintain their own insurance for goods in transit where appropriate.

6. Waste Regulations and Disposal Rules
If the service includes removal of unwanted items, packaging, or rubbish, it is the customer’s responsibility to ensure that the waste is properly identified and lawfully presented for disposal. We will only remove waste where this has been agreed in advance and where doing so complies with applicable waste management rules. We may decline to remove items that are hazardous, contaminated, electrical in unsafe condition, or otherwise unsuitable for collection.

Customers must not place prohibited waste in with general items unless it has been declared before collection. This includes chemicals, asbestos, gas bottles, clinical waste, batteries, oils, solvents, pressurised containers, and any material subject to special disposal rules. If undisclosed hazardous waste is discovered, we may refuse to transport it, quarantine the load, or require the customer to arrange lawful removal at their own cost. Any additional handling, disposal, or specialist collection charges will be payable by the customer.

Where waste removal forms part of the arrangement, the customer confirms that they have the legal right to dispose of the items and that the waste is not fly-tipped, stolen, or subject to restriction. We operate in line with applicable UK waste regulations and reserve the right to request further information where necessary. The customer is responsible for ensuring compliance with all local, environmental, and property-related requirements connected with the waste item(s).

7. Delays, Access, and Service Interruptions
We aim to arrive within the agreed time window, but all arrival times are estimates unless explicitly guaranteed. Delays may occur because of traffic, road restrictions, weather, breakdowns, staff issues, or events outside our control. If a delay occurs, we will take reasonable steps to inform the customer and continue the job as soon as possible. Time lost due to customer delay, access problems, or incomplete arrangements remains chargeable where appropriate.

If the collection or delivery address is inaccessible, unsafe, or unlawful to enter, we may suspend or terminate the service. Examples include blocked entrances, parking enforcement issues that prevent loading, missing lift access, dangerous pets, or aggressive behaviour. The customer remains responsible for any redelivery, redirection, storage, or additional waiting charges caused by these issues. We may leave the site if continued attendance would create an unreasonable risk to people, property, or the vehicle.

We may also refuse to proceed if the number, size, or weight of items materially exceeds what was booked and priced, or if the vehicle capacity is insufficient due to inaccurate description. In such circumstances, additional vehicles, extra time, or a revised schedule may be required. A customer who refuses a reasonable revised charge may be treated as having cancelled the remaining service and may still be liable for costs already incurred.

8. Complaints, Claims, and Notice
If you believe there has been a problem with the service, you should notify us as soon as reasonably possible and provide relevant details so the matter can be reviewed. Any claim for loss, damage, or missing items must be made promptly and, where possible, before the goods are unpacked or moved further. Delay in reporting may make it harder to investigate and may affect the outcome of the claim.

We may ask for photographs, written descriptions, proof of value, and other reasonable evidence to assess any complaint. Our aim is to resolve issues fairly and in line with the facts. Any remedy we offer, if applicable, may include repair, replacement, partial refund, or another proportionate solution, subject to legal rights that cannot be excluded. The existence of a complaint does not permit withholding payment for undisputed services already completed.

If part of any term is found to be invalid or unenforceable, the remainder of the terms will continue in full force. Any failure by us to enforce a right on one occasion does not waive that right in future. These terms may be updated from time to time, but the version in force at the point of booking will apply to that booking unless the law requires otherwise.

9. Governing Law
These Terms and Conditions and any dispute or claim arising from them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer rights provide otherwise. By using the Man With Van Shoreditch service, you agree that any legal interpretation of this agreement will be made under the applicable laws of England and Wales.

Nothing in these terms affects your statutory rights as a consumer. If you are a business customer, the contract will be interpreted in accordance with standard principles of English contract law. The parties agree to act reasonably and in good faith in relation to service performance, payment, and resolution of any dispute. If any inconsistency arises between a quotation and these terms, the written quotation will prevail only to the extent that it expressly changes the relevant term.

By confirming a booking, you acknowledge that you have read, understood, and accepted these Terms and Conditions for Man With Van Shoreditch. You agree that the service may involve manual handling, transport risk, schedule variation, and limited access constraints, and that you will cooperate with reasonable instructions to complete the work safely and lawfully.