Privacy Policy

Man with Van Shoreditch Privacy Policy

This Privacy Policy explains how Man with Van Shoreditch collects, uses, stores, and protects your personal data when you use our services. It applies to all Man with Van Shoreditch customers in our service area, including individuals and businesses who request quotes, make bookings, or otherwise interact with us.

Man with Van Shoreditch is committed to protecting your privacy and handling your personal data in a fair, transparent, and secure manner, in line with the UK General Data Protection Regulation and the Data Protection Act 2018.

Data Controller

For the purposes of data protection law, Man with Van Shoreditch is the data controller of the personal data we process about you. This means we decide why and how your personal data is collected and used when you engage with our services.

Personal Data We Collect

We collect and process different types of personal data depending on how you interact with us. This may include:

Contact details such as name, address, pick-up and drop-off locations, and other service addresses provided by you.

Communication details such as information you give us when you make an enquiry, request a quote, confirm a booking, or contact us for support, including messages and any feedback you provide.

Service details such as the date and time of your move, item descriptions where relevant for logistics and safety, access information about properties, and any special instructions you provide.

Billing and payment information such as the amount charged, payment method type, and transaction details. We do not store full payment card details when third-party payment providers are used.

Technical and usage information such as basic information about how you contacted us, for example whether by website form, messaging, or phone, and information necessary to operate and secure our services. We aim to collect only what is necessary for the purposes set out in this policy.

How We Collect Your Data

We collect personal data directly from you when you contact us, request a quote, make a booking, or communicate with us in any way. We may also receive information about you from third parties where you have permitted them to share it with us, for example if a comparison or referral service passes on your details for a quote.

Lawful Basis for Processing

We only process your personal data when we have a lawful basis to do so under data protection law. Depending on the circumstances, the lawful basis may be:

Contract: We need to process your personal data to provide our man and van services to you, including taking bookings, arranging logistics, and fulfilling our obligations under the contract with you.

Legal obligation: We may process your personal data to comply with our legal and regulatory responsibilities, such as record-keeping, tax, and accounting requirements.

Legitimate interests: We may process your personal data where it is necessary for our legitimate business interests, provided your interests and fundamental rights do not override those interests. This may include managing and improving our services, handling customer enquiries, and protecting against fraud or misuse.

Consent: In limited cases, we may rely on your consent, for example where we send you certain types of marketing communications that are not based on our legitimate interest. Where we rely on consent, you can withdraw it at any time.

How We Use Your Personal Data

We use your personal data for the following purposes:

To provide and manage our services including arranging and performing man and van services, processing bookings, and managing payments.

To respond to enquiries including providing quotes, answering questions, and managing any requests you make before, during, or after your move.

To communicate with you including confirmations, updates about your service, and essential notifications regarding changes to our terms or policies.

To manage our business including internal administration, service quality checks, staff training, and record-keeping.

To ensure security and prevent misuse including detecting and preventing fraud, protecting our property and vehicles, and ensuring the safety of our staff and customers.

To comply with legal obligations including responding to lawful requests from authorities and meeting our tax and accounting duties.

Data Sharing and Processors

We may share your personal data with trusted third parties where necessary for the purposes described in this policy and where they act as data processors on our behalf. These may include:

IT and hosting providers who supply systems, data storage, and support services needed to manage bookings and communications.

Payment service providers who process payments and refunds securely on our behalf.

Professional advisers such as accountants, insurers, and legal advisers where necessary to manage our business, handle disputes, or comply with legal obligations.

Any third parties we use as data processors are required to process your personal data only in accordance with our instructions, keep it secure, and not use it for their own purposes.

We may also share your data with public authorities, regulators, or law enforcement agencies where we are required to do so by law or where it is necessary to protect our rights, property, staff, or customers.

International Transfers

Where personal data is processed or stored outside the United Kingdom or the European Economic Area by our service providers, we will take appropriate measures to ensure that your data remains protected. This may include using standard contractual clauses or ensuring the country has an adequate level of protection according to data protection law.

Data Retention

We keep your personal data only for as long as necessary to fulfil the purposes for which it was collected, including any legal, accounting, or reporting requirements.

The retention period will depend on the type of data and our relationship with you. In general:

Booking and service records are retained for a period necessary to manage our services, deal with queries or complaints, and comply with legal obligations, including tax and accounting requirements.

Communication records such as enquiries and customer service messages are retained for a period necessary to handle your request and to keep an accurate history of our dealings with you.

Where we rely on consent for marketing, we will retain your contact details until you withdraw your consent or object to such processing, after which we will stop using your data for that purpose and remove it where appropriate.

When personal data is no longer required, we will securely delete or anonymise it.

Your Data Protection Rights

Under data protection law, you have certain rights in relation to your personal data. Subject to legal limitations and conditions, you may have the right to:

Access your personal data and receive a copy of the information we hold about you.

Request correction of inaccurate or incomplete personal data.

Request erasure of your personal data where there is no good reason for us continuing to process it, for example where it is no longer necessary for the purposes for which it was collected.

Object to processing of your personal data where we rely on legitimate interests and you consider that your rights override our interests, and to object to direct marketing at any time.

Request restriction of processing of your personal data in certain circumstances, for example while we verify its accuracy or the basis for processing it.

Request the transfer of your personal data to you or to another organisation where technically feasible and where the processing is based on consent or contract and carried out by automated means.

Withdraw consent where we rely on your consent to process your data. Withdrawing consent does not affect the lawfulness of processing carried out before withdrawal.

To exercise any of these rights, you can contact us using the contact details provided on our website or in your booking documentation. We may need to verify your identity before responding to your request.

Security of Your Data

We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, alteration, or disclosure. These measures may include access controls, secure storage, and staff training. While we work to protect your data, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Privacy Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or how we process personal data. Any changes will apply from the date the updated policy is made available. You should review this policy periodically to stay informed about how we protect your information.

Contact and Complaints

If you have questions about this Privacy Policy or how we handle your personal data, you can contact us using the contact details shown on our website or in your booking confirmation.

You also have the right to lodge a complaint with the relevant data protection supervisory authority if you are concerned about how we process your personal data. We would, however, appreciate the opportunity to address your concerns directly in the first instance.



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What Our Customers Say

Excellent on Google
4.9 (67)
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Polite and punctual movers, every piece of furniture was handled carefully. Great professionalism, good prices. Highly recommend.

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The team was incredibly quick and made sure my item arrived safely. They installed everything without causing any damage to my home. They handled my stairs expertly, maneuvered the couch with care, and didn't disturb my walls or any of my plants!

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The Shoreditch Removals team truly impressed us. They managed our relocation with care, never complained about extra work, and helped us stay organised throughout the day.

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They were efficient and completed everything in less time than I thought it would take.

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Excellent care and efficient packing define their service. We had a wonderful experience and will definitely be returning.

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Phone response was fast and informative. The movers turned up on time, were courteous and professional, and made the move nearly painless. Would recommend.

Contact us


Company name: Man with Van Shoreditch
Opening Hours: Monday to Sunday, 07:00-00:00
Street address: 119 New Road
Postal code: E1 1HJ
City: London
Country: United Kingdom
Latitude: 51.5179100 Longitude: -0.0627550
E-mail: [email protected]
Web:
Description: If you need top quality man with van removal services in Shoreditch, N1 just call us now. We are open 7 days a week and we work during holidays.