Terms and Conditions

Man with Van Shoreditch Service Terms and Conditions

These Terms and Conditions govern the provision of man and van, removal, and related transport services by Man with Van Shoreditch. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.

1. Definitions

In these Terms and Conditions, the following expressions have the meanings set out below.

Client means the individual or business booking or using our services.

Company means Man with Van Shoreditch, providing man and van, removal, and related transport services.

Services means any removal, transport, loading, unloading, packing, or related services that we agree to carry out.

Goods means the items and personal property that are the subject of the Services.

Booking means any confirmed request or agreement for us to provide Services on a specific date and time.

2. Scope of Services

2.1 The Company provides man and van and removal services, including the loading, transport, and unloading of Goods between agreed collection and delivery addresses.

2.2 Unless expressly agreed in writing, the Services do not include professional packing, dismantling or reassembly of furniture, disconnection or reconnection of appliances, or the handling of items that require specialist equipment or permits.

2.3 The Company reserves the right to refuse to transport any Goods that, in our reasonable opinion, are unsafe, illegal, hazardous, excessively heavy, or likely to cause damage to persons, property, or other goods.

2.4 The Client is responsible for ensuring that the Services requested are suitable for the volume, weight, and nature of the Goods to be transported.

3. Booking Process

3.1 A Booking may be made by the Client by contacting the Company and providing the required details, including collection and delivery addresses, dates, times, access information, and a description of the Goods.

3.2 The Company may provide an estimate or quotation based on the information supplied by the Client. Any estimate or quotation is valid only for the period stated or, if none is stated, for 14 days from the date of issue and may be withdrawn by the Company at any time before acceptance.

3.3 A Booking is only confirmed when the Company has accepted the Booking and, where required, has received the applicable deposit or prepayment from the Client. Until confirmation, dates and times are subject to availability and may change.

3.4 The Client must provide accurate and complete information at the time of booking, including details of any items of unusual size, weight, fragility, or value, and any access restrictions, such as stairs, lifts, parking limitations, or narrow streets.

3.5 The Company reserves the right to amend or cancel a Booking if the information provided by the Client is found to be materially inaccurate or incomplete. In such cases, additional charges may apply.

4. Estimates, Quotes and Charges

4.1 The Company may charge on an hourly rate or a fixed fee basis, as specified at the time of Booking.

4.2 Hourly rate Bookings are charged from the agreed start time or the time of the van's arrival at the collection address, whichever is later, until completion of unloading at the final delivery address, subject to any minimum charge period notified to the Client.

4.3 Fixed fee Bookings are based on the details provided by the Client. If on the day of the move the work required differs significantly from that described, the Company may charge additional fees at its standard rates.

4.4 Additional charges may apply for waiting time caused by delayed access to the property, lengthy walking distances, long carry from vehicle to property, additional stops, tolls, congestion or clean air zones, parking fees, or where the volume or weight of the Goods exceeds what was originally agreed.

4.5 Unless expressly stated otherwise, all charges are exclusive of any applicable taxes, which the Client shall pay in addition where relevant.

5. Payments and Deposits

5.1 The Company may require a deposit or full prepayment to secure a Booking. The amount and due date of any deposit or prepayment will be communicated to the Client at the time of booking.

5.2 Any balance of the charges not paid in advance is payable immediately on completion of the Services, unless otherwise agreed in writing.

5.3 Payment methods accepted will be communicated to the Client and may include cash, bank transfer, or card payment, subject to availability and any applicable processing fees.

5.4 Where the Client is a business, and the Company has agreed in writing to provide credit terms, invoices are payable within the period stated on the invoice. The Company reserves the right to charge interest and reasonable recovery costs on overdue sums in accordance with applicable law.

5.5 The Company reserves the right to suspend or cancel Services if payment is not made when due or if there is reasonable doubt about the Client's ability or intention to pay.

6. Cancellations and Amendments

6.1 If the Client wishes to cancel or amend a Booking, they must notify the Company as soon as possible.

6.2 Cancellations made more than 48 hours before the scheduled start time of the Booking may be subject to a reduced cancellation fee or refund of any deposit at the Company's discretion.

6.3 Cancellations made within 48 hours of the scheduled start time may result in the loss of any deposit and may incur a cancellation charge up to the full estimated cost of the Booking, to reflect the Company's costs and loss of opportunity.

6.4 If the Client fails to be present or to provide access at the agreed time and location, the Company may treat the Booking as cancelled on short notice and charge the applicable cancellation fee.

6.5 The Company will use reasonable efforts to accommodate requests to change the date, time, or details of a Booking, but changes are subject to availability and may result in revised pricing. The Company is not obliged to agree to any requested change.

6.6 The Company reserves the right to cancel or reschedule a Booking in the event of circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, illness, road closures, or safety concerns. In such cases, the Company will offer a new date or, where appropriate, a refund of any amounts paid for Services not provided.

7. Client Responsibilities

7.1 The Client is responsible for ensuring that all Goods are properly packed, secured, and ready for transport, unless packing services have been expressly agreed as part of the Booking.

7.2 The Client must ensure that fragile or valuable items are adequately protected and clearly labelled. The Company will not be liable for damage to items that have been improperly packed or insufficiently protected by the Client.

7.3 The Client must ensure that there is adequate access at both collection and delivery addresses, including suitable parking for the vehicle. Any required permits or authorisations for parking must be obtained by the Client in advance, unless otherwise agreed.

7.4 The Client must not ask the Company to carry or handle any prohibited or hazardous goods, including but not limited to explosives, flammable materials, chemicals, illegal items, or items that present a health and safety risk.

7.5 The Client is responsible for checking that nothing has been left behind at the collection address and that all Goods are delivered to the correct address. The Company is not responsible for returning to collect items that were not initially presented for transport, unless agreed and charged separately.

8. Waste, Disposal and Environmental Regulations

8.1 The Company operates in accordance with applicable waste and environmental regulations. We are not a general rubbish clearance service and do not transport waste unless expressly agreed in advance and permitted by law.

8.2 The Client must not present for transport any household, commercial, or construction waste, including black bag rubbish, building debris, or hazardous waste, unless the Company has agreed to provide an appropriate licensed service.

8.3 Where the Company agrees to remove items for disposal, the Client confirms that they are the legal owner of those items or have authority from the owner to dispose of them. The Client agrees to indemnify the Company against any claim arising from unauthorised disposal.

8.4 The Company will not be responsible for any fines, penalties, or legal consequences arising from the Client's failure to comply with waste and environmental regulations, including the improper presentation of waste or prohibited items.

9. Liability and Limitations

9.1 The Company will use reasonable care and skill in providing the Services. However, the Company's liability for loss or damage to Goods is subject to the limitations set out in this section.

9.2 The Company will not be liable for any loss or damage arising from faulty or inadequate packing by the Client, normal wear and tear, inherent defects in the Goods, or the handling of items that the Company has advised are transported at the Client's own risk.

9.3 The Company will not be liable for any loss or damage where access to premises is restricted or hazardous, where the Client instructs the team to manoeuvre items in a way that risks damage to property or Goods, or where the Company has recommended an alternative approach that is not followed.

9.4 The Company will not be responsible for any indirect, consequential, or economic loss, including loss of profit, loss of business, loss of opportunity, or loss of enjoyment, arising out of or in connection with the Services.

9.5 The Company's total liability for loss of or damage to Goods, or for any other claim arising from the Services, whether in contract, tort, or otherwise, shall be limited to a sum not exceeding the value of the Goods actually lost or damaged, subject to a reasonable overall cap, or any lower limit communicated to the Client prior to the Booking.

9.6 The Client is responsible for arranging any additional insurance cover for Goods if they consider the Company's liability limit to be inadequate for their needs.

9.7 Nothing in these Terms and Conditions excludes or limits the Company's liability for death or personal injury caused by its negligence, fraud, or any other liability that cannot be excluded under applicable law.

10. Delays and Events Beyond Our Control

10.1 The Company will make reasonable efforts to adhere to agreed arrival and completion times, but such times are estimates only and not guaranteed.

10.2 The Company is not liable for delays or failure to perform the Services resulting from events beyond its reasonable control, including but not limited to traffic congestion, road closures, weather conditions, accidents, breakdowns, or actions of third parties.

10.3 Where delays occur, the Company will keep the Client informed as far as reasonably possible and will complete the Services as soon as practicable. Additional waiting time may be chargeable in accordance with these Terms and the applicable tariff.

11. Claims and Complaints

11.1 If the Client believes that any Goods have been lost or damaged, or that the Services have not been performed with reasonable care and skill, the Client must notify the Company as soon as reasonably practicable, and in any event within 48 hours of completion of the Services.

11.2 The Client should provide reasonable details and evidence of any alleged loss or damage, including photographs where possible, to enable the Company to investigate.

11.3 Failure to notify the Company promptly may affect the Company's ability to investigate and may limit or extinguish any potential liability.

11.4 The Company will review any complaint and respond within a reasonable time. Where appropriate, the Company may offer a repair, partial refund, or other remedy, strictly without admission of liability beyond that set out in these Terms.

12. Access, Property and Parking

12.1 The Client must ensure that the Company has safe and reasonable access to the collection and delivery addresses, including any necessary codes, keys, or access instructions.

12.2 The Client is responsible for arranging and paying for any required parking permits, visitor passes, or similar authorisations, unless otherwise agreed in writing.

12.3 The Company will not be liable for parking fines or penalties incurred as a result of inaccurate information provided by the Client or a failure to arrange suitable parking. The Client agrees to reimburse the Company for any such charges directly attributable to the Booking.

12.4 The Client should protect floors, carpets, and other surfaces if they are concerned about potential scuffing or marking during the movement of Goods. The Company will take reasonable care but is not liable for minor marks or wear consistent with normal moving activities.

13. Prohibited and Restricted Items

13.1 The Company will not carry live animals, perishable goods, cash, securities, jewellery, or items of exceptional value unless expressly agreed in writing in advance.

13.2 The Client must not present for transport any guns, ammunition, explosives, flammables, toxic substances, or other dangerous goods.

13.3 If such items are discovered, the Company may refuse to carry them, may terminate the Services, and may notify the relevant authorities where legally required. The Client will be responsible for any resulting costs or losses.

14. Data Protection and Privacy

14.1 The Company will collect and process personal data only as necessary to manage Bookings, provide the Services, and comply with legal obligations.

14.2 The Company will take reasonable measures to keep personal data secure and will not sell or share personal data with third parties except where required to deliver the Services or where required by law.

15. Variation of Terms

15.1 The Company may update or amend these Terms and Conditions from time to time. The version in force at the time of the Client's Booking will apply to that Booking.

15.2 Any variation of these Terms requested by the Client is only valid if expressly agreed in writing by the Company.

16. Governing Law and Jurisdiction

16.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.

16.2 The parties agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or the Services provided by the Company.

17. Severability

17.1 If any provision of these Terms and Conditions is found by a court or other competent authority to be invalid, illegal, or unenforceable, that provision shall be deemed modified to the minimum extent necessary to make it valid, legal, and enforceable.

17.2 If such modification is not possible, the relevant provision shall be deemed deleted, and the remaining provisions shall continue in full force and effect.

18. Entire Agreement

18.1 These Terms and Conditions, together with any written quotation or confirmation issued by the Company, constitute the entire agreement between the Client and the Company in relation to the Services and supersede any prior discussions, correspondence, or understandings.

18.2 The Client acknowledges that they have not relied on any statement, promise, or representation not set out in these Terms and Conditions or in a written quotation or confirmation from the Company.